Engagement

This ticket was opened on 2026-05-07 and is only 5 calendar days old. The timeline is empty — no tech notes, no time entries, no LISA alerts, and no customer replies have been recorded yet. Jordan is the assigned technician and the ticket description explicitly notes that scoping with Tony must happen before any DR work proceeds, so a lack of execution activity at this stage is expected. With age_days = 5 and zero notes, this is on the edge of the unknown threshold but no waiting status is active and nothing indicates abandonment.

Jordan should post an internal note today confirming the scoping conversation with Tony has been booked, and send a public acknowledgement to CraigCor that the DR test is being scoped.