Ticket Engagement Quality
Engagement
20260507-73 — Octagon Business Solutions (Pty) Ltd
Healthy
confidence 0.60
This ticket was opened 5 calendar days ago (2026-05-07) requesting SSH access for Hein on UAT and Production SQL servers. The status remains 'New' and has only been in that status for about 1.5 days. There are zero notes of any kind and zero time entries visible in the timeline, so no engagement has landed yet. Andre is the assigned tech but there is no visible activity from him on this ticket.
Next action
Andre should acknowledge the request publicly today, confirm scope (which user account, key vs password, which environments) with Octagon, and either action the SSH provisioning or set a clear ETA.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
1.5 d
Customer wait status active
no
Vendor wait status active
no