Engagement

This ticket was opened 5 days ago for Magotteaux Pty Ltd and is assigned to Justin, but the timeline shows zero notes of any kind — no tech notes, no time entries, no LISA alerts, and no customer replies. With age_days at 5 and total notes at 0, there is no engagement to evaluate, though the ticket is still in 'New' status which suggests it has not yet been triaged. The absence of activity is borderline drifting territory, but without any signals of churn or wait-status it does not yet meet the abandoned threshold.

Justin should triage this ticket today, post an initial internal note capturing what the scan-to-email issue actually is (the description appears to be a pasted email shell with no readable content), and send a public acknowledgement to the customer.