Engagement

This Medium-priority new-site internet request was opened on 2026-05-08 and is only 4 calendar days old. The customer's follow-up email landed on 2026-05-11 at 06:33 and Lisa Ferguson (the human finance manager assigned to triage incoming email) immediately handed it internally to Jordan 28 seconds later at 06:34, asking him to speak to the client about an onsite visit. The assigned technician Jordan has not yet posted his own note, but the most recent tech activity is only ~1.55 days old and the handoff to him is still well within a normal response window.

Jordan should send a public reply to the customer today acknowledging the request and proposing an onsite survey date for the Newtown Junction Mall store.

One internal handoff from Lisa Ferguson to Jordan on 2026-05-11 — appropriate triage rather than churn.