Ticket Engagement Quality
Engagement
20260508-20 — Corporate Apartment Group
Healthy
confidence 0.60
This Medium-priority MFA/password ticket for Corporate Apartment Group was opened 4 days ago on 2026-05-08 and is assigned to Tyrone. The timeline is empty — no tech notes, no time entries, no LISA alerts, and no customer replies are visible. With age_days of 4 and zero recorded engagement, this ticket is on the edge of drifting but does not yet meet the abandoned threshold of 10+ business days.
Next action
Tyrone should post an internal progress note and send a public acknowledgement to Corporate Apartment Group today confirming the MFA/password reset plan.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
4.3 d
Customer wait status active
no
Vendor wait status active
no