Engagement

This ticket was opened on 2026-05-08 for Veranderde Lewens to collect Eloise's laptop (TPM issues, blue screens) and is assigned to Andre. The deterministic signals show zero tech notes, zero time entries, zero LISA notes, and zero customer notes — the timeline is empty. The ticket is parked in 'Waiting For Customer' status, but `days_in_current_status_approx` is only 1.3 days, which is under the 3-day customer-waiting threshold. With age_days = 4 and no visible engagement at all, this is borderline drifting, but the active customer-wait status takes precedence per the ordering rule.

Andre should post an internal note today confirming pickup arrangements with Veranderde Lewens, and log time against the ticket once the laptop is collected so engagement is visible.