Ticket Engagement Quality
Engagement
20260511-15 — C.I.H. Professional Accountants
Healthy
confidence 0.80
This DMARC alert ticket was opened today (2026-05-11) and is only 1 day old. Jordan is the assigned technician and there has been no time yet for engagement to land — the timeline is empty and no notes or time entries have been logged. As a fresh ticket under the threshold, this is healthy by default, not unknown.
Next action
Jordan should review the cihpa.co.za DMARC configuration today and post an initial internal note documenting findings before the ticket ages further.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
DMARC
Days in current status
—
Customer wait status active
no
Vendor wait status active
no