Ticket Engagement Quality
Engagement
20260511-16 — Ridge Line Roofing
Healthy
confidence 0.80
This ticket was opened 2026-05-11 to set up Bronwyn's old laptop for Anje at Ridge Line Roofing and is only ~1.5 days old. Andre is assigned and the ticket is already in 'In Progress' status. With age_days of 1 there has been no meaningful window for engagement gaps to develop, and no waiting-status is active. The timeline is empty so there is nothing yet to flag as drift or churn.
Next action
Andre should post a brief public acknowledgement to Ridge Line Roofing today confirming the laptop setup is underway and giving an expected ready date.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
1.5 d
Customer wait status active
no
Vendor wait status active
no