Ticket Engagement Quality
Engagement
20260511-19 — Shell Construction CC
Healthy
confidence 0.90
This ticket was opened today (2026-05-11) by Lisa Ferguson at Shell Construction CC requesting MSFT Business Standard licence changes — consolidating one June-expiring licence into the three expiring in April 2027 and switching to annual billing. With age_days of 1 and no activity yet in the timeline, there has been no time for engagement to land. The ticket is assigned to lisaferguson (a human, per actor_class conventions), status is 'New', and no waiting condition is active.
Next action
lisaferguson should acknowledge receipt with a public reply today and begin the licence adjustment with the Microsoft partner portal, then log time against the ticket as work progresses.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
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Days since last tech time entry
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Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
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Public note ratio
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Current status
New
Days in current status
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Customer wait status active
no
Vendor wait status active
no