Ticket Engagement Quality
Engagement
20260511-22 — Octagon Business Solutions (Pty) Ltd
Healthy
confidence 0.80
This Medium-priority DMARC score alert for Octagon Business Solutions was opened on 2026-05-11 and is only 1 day old. The ticket is assigned to Jordan and there has been no engagement activity yet — zero tech notes, zero time entries, zero customer or LISA notes. Given the ticket is fresh (age_days = 1), there has not been enough time for engagement to land, so this is not a drift signal.
Next action
Jordan should pick up the ticket today, review the octagon.co.za DMARC configuration, and post an internal note logging the current findings before any customer-facing communication.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
DMARC
Days in current status
—
Customer wait status active
no
Vendor wait status active
no