Ticket Engagement Quality
Engagement
20260511-23 — Octagon Business Solutions (Pty) Ltd
Healthy
confidence 0.90
This ticket was opened on 2026-05-11 and is only 1 calendar day old. It's a DMARC score alert assigned to Jordan with no notes or time entries yet visible in the timeline. There has been no time for engagement to land — this is a fresh ticket, not a neglected one.
Next action
Jordan should pick up the DMARC investigation for spoc.co.za and post an initial internal note within the next business day documenting the current SPF/DKIM/DMARC configuration findings.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
DMARC
Days in current status
—
Customer wait status active
no
Vendor wait status active
no