Engagement

This DMARC compliance alert ticket was opened today (2026-05-11) and assigned to Jordan, with age_days of 1. No timeline activity has accrued yet — tech_note_count, tech_time_entry_count, lisa_note_count, and customer_note_count are all zero. Because the ticket is fresh and there has been no time for engagement to land, this falls under the 'fresh ticket' healthy criterion rather than 'unknown'.

Jordan should review the DMARC non-compliance report for lisaadmin.co.za today, identify the non-compliant sending sources from the 2826 emails in the 2026-05-04 to 2026-05-11 window, and post an initial internal note documenting the investigation plan.