Ticket Engagement Quality
Engagement
20260512-12 — RBI Consultants
Healthy
confidence 0.90
This ticket was opened today (2026-05-12) at 06:00 and Justin already posted an internal note at 10:08 logging the R-Number allocation, roughly 4 hours after creation. With age_days at 0 and one tech note already on file, there has been no time for engagement to drift. No customer reply or LISA activity is visible yet, which is expected on a brand-new ticket.
Next action
Justin should send a public reply to the customer today confirming the R-Number and outlining the reinstall plan for Michelle's laptop.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
9.6 h
Days since last tech note
9.6 h
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
In Progress
Days in current status
13.7 h
Customer wait status active
no
Vendor wait status active
no