Ticket Engagement Quality
Engagement
20260512-16 — Corporate Apartment Group
Healthy
confidence 0.90
This order ticket was opened today (2026-05-12) by Lisa Ferguson and she has already logged two internal updates within five hours of creation — the order placement with Xperien at 07:32 and the POP confirmation at 12:13. Although the status is 'Waiting Service Provider'-equivalent ('Pending - Stock Arrival'), it has only been in that state for ~0.3 days, well below the 5-day vendor-waiting threshold. There is no customer-facing note yet, but the ticket is less than a day old and the assigned tech is actively driving it.
Next action
Lisa Ferguson should send a public note to the customer today confirming the order has been placed with Xperien and giving an expected stock-arrival ETA.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
7.4 h
Days since last tech note
7.4 h
Days since last tech time entry
—
Tech notes
2
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
Pending - Stock Arrival
Days in current status
7.4 h
Customer wait status active
no
Vendor wait status active
yes