Ticket Engagement Quality
Engagement
20260512-20 — GT Air International (Pty) Ltd
Healthy
confidence 0.90
This ticket was opened today (2026-05-12) at 08:25 by Justin requesting a battery quote for Jonathan's Dell Latitude 7490, and Justin posted an internal note to Hannah at 08:32 with the full hardware specs and installation request. Hannah is the assigned tech and has had the ticket for under half a day. There has been no time for engagement to land yet — age_days is 0 and the ticket is in 'New' status with the spec request already in front of the assigned tech.
Next action
Hannah should acknowledge Justin's internal note and produce the battery + 15-minute installation quote, then post a public reply to the customer with pricing and lead time.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
11.3 h
Days since last tech note
11.3 h
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
New
Days in current status
9.6 h
Customer wait status active
no
Vendor wait status active
no