Ticket Engagement Quality
Engagement
20260512-21 — Hot 1027 FM
Healthy
confidence 0.80
This Medium-priority ticket for Hot 1027 FM was opened today (2026-05-12) at 08:34 and is already in 'Pending Resolve' status, having been in that status for ~0.26 days. The ticket is assigned to Andre and the age is under 1 calendar day, so there has been no time for engagement gaps to develop. No notes or time entries are visible in the timeline yet, but the rapid move to 'Pending Resolve' suggests work has occurred off-ticket.
Next action
Andre should post a public customer reply confirming what was investigated and the resolution before closing, and log a time entry to document the work performed.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending Resolve
Days in current status
6.2 h
Customer wait status active
no
Vendor wait status active
no