Engagement

This ticket was opened today (2026-05-12) at 10:37 by the automated backup status check and is only ~0.35 days old. No tech notes, time entries, customer replies, or LISA notes have landed yet, which is expected for a ticket this fresh. Justin is the assigned technician and has had no realistic window to engage. Per the threshold rules, a ticket with age_days < 1 is treated as healthy rather than unknown.

Justin should acknowledge the backup failure today, investigate why the 2026-05-11 scheduled VeeAM EndPoint Backup on server-pc (Pastel).root.tls-accounting did not run, and post a public note to the customer once the cause is identified.