Ticket Engagement Quality
Engagement
20260512-43 — RITO Technologies
Healthy
confidence 0.90
This Critical backup ticket was opened today (2026-05-12) and is only about 9 hours old. Andre is assigned but there has been no time yet for tech engagement to land — zero notes, zero time entries, and no LISA or customer activity recorded. The ticket is fresh, not abandoned. Status sits at 'Backup' for ~0.36 days, which is normal for a just-created automated alert.
Next action
Andre should acknowledge the alert today, investigate why the 2026-05-11 Nakivo Cloud Backup did not run on PMC | DELPHI ON SITE, and post an internal note with initial findings.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Backup
Days in current status
8.6 h
Customer wait status active
no
Vendor wait status active
no