Ticket Engagement Quality
Engagement
20260512-61 — Nkunzi Pharmaceuticals (Pty) Ltd
Healthy
confidence 0.90
This ticket was opened today (2026-05-12) by Nkunzi Pharmaceuticals requesting purchase of a 1TB external 2.5" hard drive for Thursday delivery. It is assigned to Hannah with status 'New' and age_days = 0 — there has been no time yet for engagement to land. No tech notes, time entries, LISA alerts, or customer replies are visible in the timeline.
Next action
Hannah should acknowledge the request today, confirm pricing/availability with the customer, and place the procurement order so it lands by Thursday.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
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Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
—
Customer wait status active
no
Vendor wait status active
no