Ticket Engagement Quality
Engagement
20260512-66 — RITO Technologies
Healthy
confidence 0.90
This ticket was opened today (2026-05-12) by the LISA automation as a Spanning backup failure alert and is less than a day old. The only timeline entry is the originating LISA note posted at 18:44, roughly two hours after creation. Jordan is the assigned tech but has had no realistic window to engage yet. There is no customer or tech activity to assess against — the ticket is fresh, not neglected.
Next action
Jordan should acknowledge the Spanning backup failure today, investigate the underlying job, and note that the description flags a misrouted account (msp_BackupStatus.bms_id=40710 needs correcting so future ChilliBlu Consulting alerts route to the right customer).
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
1
Customer notes
0
Days since last LISA note
1.0 h
Public note ratio
100.0%
Current status
Backup
Days in current status
—
Customer wait status active
no
Vendor wait status active
no