Ticket Engagement Quality
Engagement
20260512-69 — Hisec Wealth & Financial Services
Healthy
confidence 0.90
This ticket was created today (2026-05-12) at 18:42 and is only a few hours old. The single timeline entry is the automated LISA intake note from MSPPortal posting the original backup-failure email. Jordan is the assigned tech but no human engagement has been required yet — there has been no time for it to land. Fresh tickets at age_days = 0 are treated as healthy by default.
Next action
Jordan should acknowledge the Critical backup failure on hildadsk today and post a public reply to Hisec confirming the investigation is underway.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
1
Customer notes
0
Days since last LISA note
just now
Public note ratio
100.0%
Current status
Backup
Days in current status
—
Customer wait status active
no
Vendor wait status active
no