RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Customer waiting tickets · tech 16886

1 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260225-24 Triview Investments (Pty) Ltd Tyrone Customer waiting 68.6 d Tyrone should confirm today whether the PSU was delivered to Neil O'Reily, send a public reply to the customer confirming collection/delivery, and close the ticket if complete — 68 days of silence on a simple parts order is unacceptable. Medium