Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260508-22	Veranderde Lewens	Andre	Customer waiting	never	Andre should post an internal note today confirming pickup arrangements with Veranderde Lewens, and log time against the ticket once the laptop is collected so engagement is visible.	Medium
20260219-29	Melville Attorneys Inc	Jordan	Customer waiting	82.2 d	Jordan should review the ticket today and send a public reply to Melville Attorneys confirming onboarding progress (DMARC, MS365 provisioning) and what is outstanding from the customer; the recent 'Waiting For Customer' status needs an accompanying public note so the customer knows what is being awaited.	Medium
20260423-24	RITO Technologies	Jordan	Customer waiting	14.3 d	Jordan should send a public reply to Gerson today confirming the post-holiday window has passed and asking whether the L.I.S.A. agent has been deployed so the W10 End-of-Support audit can proceed before Tony's follow-up meetings.	Medium
20260225-24	Triview Investments (Pty) Ltd	Tyrone	Customer waiting	68.6 d	Tyrone should confirm today whether the PSU was delivered to Neil O'Reily, send a public reply to the customer confirming collection/delivery, and close the ticket if complete — 68 days of silence on a simple parts order is unacceptable.	Medium
20260305-21	GT Air International (Pty) Ltd	Justin	Customer waiting	32.6 d	Justin should send a public reply to GT Air today asking for a clear go/no-go decision on the quote, with a deadline after which the laptop will be returned and the ticket closed.	Medium
20250908-17	Grinding Media South Africa Pty Ltd	MJ	Customer waiting	245.2 d	MJ should send a public follow-up to Grinding Media today asking whether the licence move is still required, and either close the ticket or escalate if no reply lands within a few days.	Medium