RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:00
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Drifting tickets · tech 14059

1 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260202-13 Ridge Line Roofing lisaferguson Drifting 13.2 d lisaferguson should post a public update to Bronwyn at Ridge Line Roofing this week confirming the status of the refurb laptop quote and the expected return date of the loan unit, so the ticket isn't only being touched at monthly invoicing intervals. Medium