Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260506-69	Service First GP (Pty) Ltd	Justin	Drifting	4.4 d	Justin should take ownership today: send a public reply to Arie acknowledging the lockout and outlining the Windows 10 downgrade plan Andre identified, then schedule the rebuild.	Medium
20260401-20	BFIH Procurement & Service (Pty) Ltd	Jordan	Drifting	26.2 d	Jordan should review the ticket today, confirm whether the 2026-05-08 training and G-Drive cutover actually happened, and send a public reply to Hannah Ainsley with current status and next steps.	Medium
20260410-25	RITO Technologies	Jordan	Drifting	22.3 d	Jordan should chase Andre today for the SIM test outcome and send a public reply to Tony confirming where the Meta account creation stands.	Medium
20260409-31	Hamar Controls	Andre	Drifting	5.2 d	Andre should pick the ticket up today, confirm the build/handover status with Lisa, and send a public reply to the customer with an ETA — or the ticket should be reassigned to whoever is actually doing the work.	Medium
20260428-50	RITO Technologies	Jordan	Drifting	14.5 d	Jordan should pick this up today, start working through the client SPF updates, and post a progress note showing which clients have been completed versus pending.	Medium
20260505-20	Dr Townsend Inc.	Jordan	Drifting	7.4 d	Jordan should pick up the ticket today, action the Google Workspace downgrade request with the vendor, and send a public update to Deanne Knight with a timeline; the status should also be moved off 'New'.	Medium
20250902-19	Corporate Apartment Group	Tyrone	Drifting	57.5 d	Tyrone should post a public reply to Nick Cooke today with a concrete diagnosis plan and timeline for the Kerio/firewall issue, and the service manager should review why duplicate tickets keep being absorbed into an unresolved parent.	Medium
20260424-18	Laerskool Florida	Justin	Drifting	14.3 d	Justin should chase Jordan today for the Webroot script status and send a public reply to Laerskool Florida with an installation timeline for the 5 OpenText AV licences.	Medium
20260225-30	Service First GP (Pty) Ltd	Andre	Drifting	19.4 d	Andre should confirm with Istele today whether Marcia's licence is being removed or moved to monthly, then post a public note to the customer closing out the renewal and update Lisa so she can adjust billing.	Medium
20260202-13	Ridge Line Roofing	lisaferguson	Drifting	13.2 d	lisaferguson should post a public update to Bronwyn at Ridge Line Roofing this week confirming the status of the refurb laptop quote and the expected return date of the loan unit, so the ticket isn't only being touched at monthly invoicing intervals.	Medium
20260213-16	Club Amsterdam	Hannah	Drifting	48.3 d	Hannah should post a public update to Gerhard today summarising where the website build stands and confirming the next milestone date, then log the time she has spent so far so the project's effort is visible.	Medium
20260202-24	Nkunzi Pharmaceuticals (Pty) Ltd	Tyrone	Drifting	41.5 d	Tyrone should reply to Andre today with a proposed upgrade window and send a public note to Nkunzi confirming the project plan and timeline.	Medium
20260313-21	Mae Manufacturers CC	Tyrone	Drifting	35.6 d	Tyrone should contact Mae Manufacturers today to confirm whether they still want to proceed with the switch replacement, then post a public update on the ticket.	Medium
20260226-22	RITO Technologies	Andre	Drifting	12.5 d	Andre should either pick up the ticket today with a status update on the Proxmox project plan, or it should be formally reassigned to Jordan who has been driving it.	Medium
20260107-1	RITO Technologies	Justin	Drifting	33.4 d	Justin should pick the project back up this week — the hardware has been on his desk since 2026-04-09 — and send a public note to Tony with a build/test timeline.	Medium