Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20250708-2	Octagon Business Solutions (Pty) Ltd	Jordan	Abandoned	160.5 d	Jordan should meet with Lisa Ferguson this week to close out the obs.co.za transition actions, then post a public note to Octagon confirming the licensing/domain arrangement status — or escalate to Tony if the work is no longer needed and the ticket should be closed.	Medium
20260206-18	Kids in the Kitchen (TA Health Yourself)	Jordan	Abandoned	77.2 d	Jordan should take ownership today: action the MS365 licence downgrades and shared-mailbox conversions per the original request, then post a public customer reply confirming what has been completed and any outstanding items.	Medium