Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260422-74	RITO Technologies	Justin	Abandoned	5.8 h	Justin should send the drafted public customer reply today acknowledging the alert stream and confirming the rescheduled backup plan, then log time for the work completed.	Critical
20250708-2	Octagon Business Solutions (Pty) Ltd	Jordan	Abandoned	160.5 d	Jordan should meet with Lisa Ferguson this week to close out the obs.co.za transition actions, then post a public note to Octagon confirming the licensing/domain arrangement status — or escalate to Tony if the work is no longer needed and the ticket should be closed.	Medium
20260331-45	The Bathroom	Andre	Abandoned	42.1 d	Andre should pick this ticket up today, post a public reply to The Bathroom confirming where each line item from QUO0006026 and QUO0006028 stands, and log time against the onboarding work already done or planned.	Medium
20260206-18	Kids in the Kitchen (TA Health Yourself)	Jordan	Abandoned	77.2 d	Jordan should take ownership today: action the MS365 licence downgrades and shared-mailbox conversions per the original request, then post a public customer reply confirming what has been completed and any outstanding items.	Medium
20250709-16	CraigCor Distribution Co. (Pty) Ltd	Andre	Abandoned	278.5 d	Andre should review this ticket today, confirm whether the backup verification work was ever completed, and either close it with a resolution note or send a public update to the customer explaining current status.	Medium
20250709-12	Hamar Controls	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the backup-checker workflow has been superseded, or post a public update to Hamar Controls confirming current backup status and a go-forward verification cadence.	Medium
20250709-11	Hisec Wealth & Financial Services	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the original backup-verification request from Justin was completed off-ticket, or post a public update to Hisec confirming current backup status.	Medium
20260424-26	RBI Consultants	Justin	Abandoned	never	Justin should pick this up today, post a public reply to Rinus acknowledging the issue and proposing initial troubleshooting steps (Bluetooth re-pair, Teams audio device check), and log time once work begins.	Medium
20260423-19	Sojourn Travel	lisaferguson	Abandoned	never	lisaferguson should action the month-to-month conversion today and post a public note to the customer confirming the change before the 16/05/2026 renewal date.	Medium
20251215-3	Beswick Machinery	Hannah	Abandoned	146.5 d	Hannah should make the telephonic contact with Gavin this week (or escalate to Tony if she's blocked), then send a public note to Beswick acknowledging the delay and committing to a date for the project plan and quotes.	Medium
20250403-33.013	Alliance Machinery	Hannah	Abandoned	never	Hannah should acknowledge the request today with a public reply confirming the report is in progress and provide an expected delivery date, then log time as work begins on the monthly report.	Medium
20240130-52	BFIH Procurement & Service (Pty) Ltd	Hannah	Abandoned	579.6 d	Hannah should review this ticket today to confirm whether the Beswick migration project is complete and the master ticket should be closed, or whether outstanding work justifies keeping it open with a fresh status update to the customer.	Medium
20260225-16	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	MJ should review the ticket today, contact Miguel Jackson at Magotteaux GMSA to clarify the IT objectives document update request, and either action it or close it if no longer relevant.	Medium
20260223-28	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	MJ should pick this ticket up today, scope the Conditional Access requirement with the customer via a public note, and either progress the work or escalate if it has been superseded.	Medium
20260302-54	Grinding Media South Africa Pty Ltd	MJ	Abandoned	71.4 d	MJ should chase the data provider today for the SIM card status, then send a public reply to the customer acknowledging the long delay and offering an interim plan (e.g. sending the dongle in with Selby as the customer offered).	Medium