Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260409-31	Hamar Controls	Andre	Drifting	5.2 d	Andre should pick the ticket up today, confirm the build/handover status with Lisa, and send a public reply to the customer with an ETA — or the ticket should be reassigned to whoever is actually doing the work.	Medium
20260225-30	Service First GP (Pty) Ltd	Andre	Drifting	19.4 d	Andre should confirm with Istele today whether Marcia's licence is being removed or moved to monthly, then post a public note to the customer closing out the renewal and update Lisa so she can adjust billing.	Medium
20260226-22	RITO Technologies	Andre	Drifting	12.5 d	Andre should either pick up the ticket today with a status update on the Proxmox project plan, or it should be formally reassigned to Jordan who has been driving it.	Medium