RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Abandoned tickets · tech 59126

2 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260422-74 RITO Technologies Justin Abandoned 5.8 h Justin should send the drafted public customer reply today acknowledging the alert stream and confirming the rescheduled backup plan, then log time for the work completed. Critical
20260424-26 RBI Consultants Justin Abandoned never Justin should pick this up today, post a public reply to Rinus acknowledging the issue and proposing initial troubleshooting steps (Bluetooth re-pair, Teams audio device check), and log time once work begins. Medium