RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:00
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Unknown tickets · tech 14059

2 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260503-10 Sojourn Travel lisaferguson Unknown never lisaferguson should post a public note today confirming the cancellation has been actioned with Microsoft and log a time entry against the ticket so engagement is visible before the 2026-05-21 expiry. Medium
20260507-69 CraigCor Distribution Co. (Pty) Ltd lisaferguson Unknown never lisaferguson should post an internal note today confirming the Cloud on Demand purchase has been placed (the 10 May renewal deadline has now passed) and send a public reply to the customer with order confirmation. Medium