Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260503-10	Sojourn Travel	lisaferguson	Unknown	never	lisaferguson should post a public note today confirming the cancellation has been actioned with Microsoft and log a time entry against the ticket so engagement is visible before the 2026-05-21 expiry.	Medium
20260507-69	CraigCor Distribution Co. (Pty) Ltd	lisaferguson	Unknown	never	lisaferguson should post an internal note today confirming the Cloud on Demand purchase has been placed (the 10 May renewal deadline has now passed) and send a public reply to the customer with order confirmation.	Medium
20260506-22	Ushaka Security and Fire Projects	Tyrone	Unknown	never	Tyrone should review the DMARC score for ushakaprojects.co.za today, post an internal note documenting the current SPF/DKIM/DMARC configuration, and either action the fix or send a public update to the customer.	Medium
20250403-45.013	Hot 1027 FM	Hannah	Unknown	never	Hannah should acknowledge the request today, confirm a delivery date for the monthly report, and post a public reply to the customer.	Medium
20250403-50.013	Nkunzi Pharmaceuticals (Pty) Ltd	Hannah	Unknown	never	Hannah should pick this up today, log a time entry against the ticket as she works on the report, and move it out of 'Pending' so its real state is visible.	Medium
20250403-49.013	Laserpac	Hannah	Unknown	never	Hannah should pick this up today, produce the monthly Laserpac report, and post a public note to the customer delivering it — or, if it has already been delivered out-of-band, log a time entry and close the ticket.	Medium
20250403-53.013	Service First GP (Pty) Ltd	Hannah	Unknown	never	Hannah should either post an internal progress note today confirming the monthly report is in flight or, if the work is already done, attach the report and close the ticket.	Medium
20250403-44.013	Hisec Wealth & Financial Services	Hannah	Unknown	never	Hannah should post an internal note today confirming whether the monthly report work is underway or stalled, and send a public acknowledgement to the customer with an expected delivery date.	Medium