RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Customer waiting tickets · tech 40710

2 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260219-29 Melville Attorneys Inc Jordan Customer waiting 82.2 d Jordan should review the ticket today and send a public reply to Melville Attorneys confirming onboarding progress (DMARC, MS365 provisioning) and what is outstanding from the customer; the recent 'Waiting For Customer' status needs an accompanying public note so the customer knows what is being awaited. Medium
20260423-24 RITO Technologies Jordan Customer waiting 14.3 d Jordan should send a public reply to Gerson today confirming the post-holiday window has passed and asking whether the L.I.S.A. agent has been deployed so the W10 End-of-Support audit can proceed before Tony's follow-up meetings. Medium