RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Drifting tickets · tech 59126

3 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260506-69 Service First GP (Pty) Ltd Justin Drifting 4.4 d Justin should take ownership today: send a public reply to Arie acknowledging the lockout and outlining the Windows 10 downgrade plan Andre identified, then schedule the rebuild. Medium
20260424-18 Laerskool Florida Justin Drifting 14.3 d Justin should chase Jordan today for the Webroot script status and send a public reply to Laerskool Florida with an installation timeline for the 5 OpenText AV licences. Medium
20260107-1 RITO Technologies Justin Drifting 33.4 d Justin should pick the project back up this week — the hardware has been on his desk since 2026-04-09 — and send a public note to Tony with a build/test timeline. Medium