RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:00
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Drifting tickets · tech 40710

4 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260401-20 BFIH Procurement & Service (Pty) Ltd Jordan Drifting 26.2 d Jordan should review the ticket today, confirm whether the 2026-05-08 training and G-Drive cutover actually happened, and send a public reply to Hannah Ainsley with current status and next steps. Medium
20260410-25 RITO Technologies Jordan Drifting 22.3 d Jordan should chase Andre today for the SIM test outcome and send a public reply to Tony confirming where the Meta account creation stands. Medium
20260428-50 RITO Technologies Jordan Drifting 14.5 d Jordan should pick this up today, start working through the client SPF updates, and post a progress note showing which clients have been completed versus pending. Medium
20260505-20 Dr Townsend Inc. Jordan Drifting 7.4 d Jordan should pick up the ticket today, action the Google Workspace downgrade request with the vendor, and send a public update to Deanne Knight with a timeline; the status should also be moved off 'New'. Medium