RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Abandoned tickets · tech 58889

3 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260225-16 Grinding Media South Africa Pty Ltd MJ Abandoned never MJ should review the ticket today, contact Miguel Jackson at Magotteaux GMSA to clarify the IT objectives document update request, and either action it or close it if no longer relevant. Medium
20260223-28 Grinding Media South Africa Pty Ltd MJ Abandoned never MJ should pick this ticket up today, scope the Conditional Access requirement with the customer via a public note, and either progress the work or escalate if it has been superseded. Medium
20260302-54 Grinding Media South Africa Pty Ltd MJ Abandoned 71.4 d MJ should chase the data provider today for the SIM card status, then send a public reply to the customer acknowledging the long delay and offering an interim plan (e.g. sending the dongle in with Selby as the customer offered). Medium