Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20251215-3	Beswick Machinery	Hannah	Abandoned	146.5 d	Hannah should make the telephonic contact with Gavin this week (or escalate to Tony if she's blocked), then send a public note to Beswick acknowledging the delay and committing to a date for the project plan and quotes.	Medium
20250403-33.013	Alliance Machinery	Hannah	Abandoned	never	Hannah should acknowledge the request today with a public reply confirming the report is in progress and provide an expected delivery date, then log time as work begins on the monthly report.	Medium
20240130-52	BFIH Procurement & Service (Pty) Ltd	Hannah	Abandoned	579.6 d	Hannah should review this ticket today to confirm whether the Beswick migration project is complete and the master ticket should be closed, or whether outstanding work justifies keeping it open with a fresh status update to the customer.	Medium