Ticket Engagement Quality
Engagement
Verdict Breakdown
100 open tickets analysed
2026-05-12 21:47 generatedPer-Tech Engagement
Who owns the open queue
7 techniciansFlagged Open Tickets
Abandoned tickets · tech 52949
4 shown · clear filter ↺| Ticket | Account | Tech | Verdict | Last touch | Next action | Priority |
|---|---|---|---|---|---|---|
| 20260331-45 | The Bathroom | Andre | Abandoned | Andre should pick this ticket up today, post a public reply to The Bathroom confirming where each line item from QUO0006026 and QUO0006028 stands, and log time against the onboarding work already done or planned. | Medium | |
| 20250709-16 | CraigCor Distribution Co. (Pty) Ltd | Andre | Abandoned | Andre should review this ticket today, confirm whether the backup verification work was ever completed, and either close it with a resolution note or send a public update to the customer explaining current status. | Medium | |
| 20250709-12 | Hamar Controls | Andre | Abandoned | Andre (or a manager) should triage this ticket today — either close it if the backup-checker workflow has been superseded, or post a public update to Hamar Controls confirming current backup status and a go-forward verification cadence. | Medium | |
| 20250709-11 | Hisec Wealth & Financial Services | Andre | Abandoned | Andre (or a manager) should triage this ticket today — either close it if the original backup-verification request from Justin was completed off-ticket, or post a public update to Hisec confirming current backup status. | Medium |