RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 16:45
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Healthy tickets · tech 52949

4 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260512-21 Hot 1027 FM Andre Healthy never Andre should post a public customer reply confirming what was investigated and the resolution before closing, and log a time entry to document the work performed. Medium
20260512-43 RITO Technologies Andre Healthy never Andre should acknowledge the alert today, investigate why the 2026-05-11 Nakivo Cloud Backup did not run on PMC | DELPHI ON SITE, and post an internal note with initial findings. Critical
20260511-16 Ridge Line Roofing Andre Healthy never Andre should post a brief public acknowledgement to Ridge Line Roofing today confirming the laptop setup is underway and giving an expected ready date. Medium
20260507-73 Octagon Business Solutions (Pty) Ltd Andre Healthy never Andre should acknowledge the request publicly today, confirm scope (which user account, key vs password, which environments) with Octagon, and either action the SSH provisioning or set a clear ETA. Medium