Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260512-70	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the alert today, investigate why no backup status was returned for the Kerio Control machine, and post a public note to the customer once the cause is understood.	Critical
20260512-68	RITO Technologies	Jordan	Healthy	never	Jordan should pick this up today, investigate why no backup status is being reported for INTERTALENT KERIO, and post an internal note with initial findings.	Critical
20260512-59	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the backup-status alert today, investigate why GENERAL WEBSERVER is not reporting, and post an internal note with initial findings.	Critical
20260512-21	Hot 1027 FM	Andre	Healthy	never	Andre should post a public customer reply confirming what was investigated and the resolution before closing, and log a time entry to document the work performed.	Medium
20260506-73	Mae Manufacturers CC	Justin	Healthy	6.5 h	Justin should review the FTE quote received today and send a public update to Mae Manufacturers (via Hannah's MAE quote with the 2 APs included) confirming next steps and timeline.	Medium
20251010-3	RITO Technologies	lisaferguson	Healthy	7.2 h	lisaferguson should follow her own 2026-05-12 note with a concrete next step — arrange router collection/return from Palm Court within the 7-day window and post a public confirmation to the customer once the courier is booked.	High
20260512-16	Corporate Apartment Group	lisaferguson	Healthy	7.4 h	Lisa Ferguson should send a public note to the customer today confirming the order has been placed with Xperien and giving an expected stock-arrival ETA.	Medium
20260422-93	Magotteaux Pty Ltd	lisaferguson	Healthy	7.7 h	lisaferguson should send a public reply to Michel/Patrick today confirming the order has been placed and giving an expected stock-arrival ETA.	Medium
20260512-30	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the backup failure today, investigate why the 2026-05-11 scheduled VeeAM EndPoint Backup on server-pc (Pastel).root.tls-accounting did not run, and post a public note to the customer once the cause is identified.	Critical
20260512-32	RITO Technologies	Justin	Healthy	never	Justin should pick this up today, confirm whether the Hannah Ainsley laptop simply missed a single scheduled backup or has a recurring failure, and post an internal note with his initial findings.	Critical
20260512-36	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the ticket today, investigate the missed VeeAM EndPoint Backup on Thomas Kiel's laptop, and post a public note to the customer with initial findings.	Critical
20260512-41	RITO Technologies	Justin	Healthy	never	Justin should triage the SERVER01 Archive backup failure today, post an internal note with initial findings, and send a public acknowledgement to the customer.	Critical
20260512-43	RITO Technologies	Andre	Healthy	never	Andre should acknowledge the alert today, investigate why the 2026-05-11 Nakivo Cloud Backup did not run on PMC \| DELPHI ON SITE, and post an internal note with initial findings.	Critical
20260512-44	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the missed-backup alert today, investigate the Rito-Support endpoint's VeeAM job, and post a public note to the customer confirming next steps.	Critical
20260512-48	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the missed backup today, check the VeeAM EndPoint Backup job on LFerguson-LPT, and post an internal note with initial findings before the day ends.	Critical
20260512-20	GT Air International (Pty) Ltd	Hannah	Healthy	11.3 h	Hannah should acknowledge Justin's internal note and produce the battery + 15-minute installation quote, then post a public reply to the customer with pricing and lead time.	Medium
20260511-37	Hot 1027 FM	lisaferguson	Healthy	never	lisaferguson should check in around the vendor's stated 2-3 day ETA (so by ~2026-05-14) and post a brief public update to Hot 1027 FM confirming delivery progress.	Medium
20260512-12	RBI Consultants	Justin	Healthy	9.6 h	Justin should send a public reply to the customer today confirming the R-Number and outlining the reinstall plan for Michelle's laptop.	Medium
20260429-30	Hot 1027 FM	lisaferguson	Healthy	1.3 d	Lisa Ferguson should follow up with the supplier on the backorder item ETA within the next few business days and post a public note to keep Hot 1027 FM informed of the expected arrival date.	Medium
20260429-28	Hisec Wealth & Financial Services	lisaferguson	Healthy	1.2 d	Lisa Ferguson should diarise a follow-up for 15 May to confirm stock arrival with SPL and send the customer a public note as soon as it lands.	Medium
20260413-51	TRM Supplies cc	Hannah	Healthy	1.3 d	Hannah should set a reminder to chase Birgit for quote approval if no response within 3 business days, and consider posting a public note to the customer confirming the quote has been sent.	Medium
20260511-16	Ridge Line Roofing	Andre	Healthy	never	Andre should post a brief public acknowledgement to Ridge Line Roofing today confirming the laptop setup is underway and giving an expected ready date.	Medium
20260507-73	Octagon Business Solutions (Pty) Ltd	Andre	Healthy	never	Andre should acknowledge the request publicly today, confirm scope (which user account, key vs password, which environments) with Octagon, and either action the SSH provisioning or set a clear ETA.	Medium
20260508-18	Motswako Media Group	Jordan	Healthy	1.6 d	Jordan should send a public reply to the customer today acknowledging the request and proposing an onsite survey date for the Newtown Junction Mall store.	Medium
20260508-20	Corporate Apartment Group	Tyrone	Healthy	never	Tyrone should post an internal progress note and send a public acknowledgement to Corporate Apartment Group today confirming the MFA/password reset plan.	Medium
20260505-14	Hisec Wealth & Financial Services	lisaferguson	Healthy	4.4 d	lisaferguson (or Tyrone) should check in with Hardus/Hilda in the next 2-3 business days if no quote approval has come back, to keep the ticket from drifting while parked in quote-approval status.	Medium
20260506-71	RITO Private Clients	lisaferguson	Healthy	1.4 d	lisaferguson should post a public update once Justin confirms the printer has been collected, with an expected turnaround date from Mustek so Sarah knows when to expect it back.	Medium
20260507-77	RITO Technologies	Justin	Healthy	4.6 d	Justin should post a public customer-facing note today letting the end user know the CRO has been received from Dell and outlining the expected replacement timeline.	Medium
20260416-25	BFIH Procurement & Service (Pty) Ltd	Hannah	Healthy	7.3 d	Hannah should follow up with Beswick by 2026-05-13 if no quote approval response has been received, to keep the sale moving.	Medium
20260129-8	Grinding Media South Africa Pty Ltd	lisaferguson	Healthy	8.1 d	lisaferguson should verify the Exchange Online Plan 2 count on 2026-05-13 as planned, then close the ticket and send a final confirmation to the customer.	Medium
20260512-61	Nkunzi Pharmaceuticals (Pty) Ltd	Hannah	Healthy	never	Hannah should acknowledge the request today, confirm pricing/availability with the customer, and place the procurement order so it lands by Thursday.	Medium
20260512-73	Nkunzi Pharmaceuticals (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the ticket today, review the attached backup failure details, and post a public acknowledgement to the customer with an investigation plan.	Critical
20260511-19	Shell Construction CC	lisaferguson	Healthy	never	lisaferguson should acknowledge receipt with a public reply today and begin the licence adjustment with the Microsoft partner portal, then log time against the ticket as work progresses.	Medium
20260511-15	C.I.H. Professional Accountants	Jordan	Healthy	never	Jordan should review the cihpa.co.za DMARC configuration today and post an initial internal note documenting findings before the ticket ages further.	Medium
20260507-71	Magotteaux Pty Ltd	Justin	Healthy	never	Justin should acknowledge the request publicly to Jordan Hulbert today, confirm the protected-accounts list, and provide an ETA for the deletions at the Brya location.	Medium
20260507-75	Magotteaux Pty Ltd	Justin	Healthy	never	Justin should triage this ticket today, post an initial internal note capturing what the scan-to-email issue actually is (the description appears to be a pasted email shell with no readable content), and send a public acknowledgement to the customer.	Medium
20260512-19	Corporate Apartment Group	Tyrone	Healthy	never	Tyrone should send a public acknowledgement to the customer today confirming receipt and proposing a window for the password change before action is taken.	Medium
20260511-22	Octagon Business Solutions (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the ticket today, review the octagon.co.za DMARC configuration, and post an internal note logging the current findings before any customer-facing communication.	Medium
20260511-23	Octagon Business Solutions (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the DMARC investigation for spoc.co.za and post an initial internal note within the next business day documenting the current SPF/DKIM/DMARC configuration findings.	Medium
20260512-69	Hisec Wealth & Financial Services	Jordan	Healthy	never	Jordan should acknowledge the Critical backup failure on hildadsk today and post a public reply to Hisec confirming the investigation is underway.	Critical
20260507-70	CraigCor Distribution Co. (Pty) Ltd	Jordan	Healthy	never	Jordan should post an internal note today confirming the scoping conversation with Tony has been booked, and send a public acknowledgement to CraigCor that the DR test is being scoped.	Medium
20260512-71	RITO Technologies	Jordan	Healthy	never	Jordan should pick up the ticket within the next business hour, review the attached failure details, and post a public acknowledgement to the customer confirming investigation is underway.	Critical
20260512-72	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the backup alert today, investigate the failure cause, and post a public note to the customer with initial findings.	Critical
20260512-62	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the ticket today, fix the msp_BackupStatus.bms_id mapping for HOT 1027 so future alerts route correctly, and review the attached failure details.	Critical
20260512-63	RITO Technologies	Jordan	Healthy	never	Jordan should fix the msp_BackupStatus.bms_id mapping for LASERPAC so future alerts route correctly, then triage the backup failure and post a public acknowledgement to the customer.	Critical
20260512-64	RITO Technologies	Jordan	Healthy	never	Jordan should review the backup failure details today and post a public acknowledgement to the customer confirming the issue is being investigated.	Critical
20260512-65	RITO Technologies	Jordan	Healthy	never	Jordan should fix the msp_BackupStatus.bms_id routing for Nkunzi Pharmaceuticals so future backup alerts reach the correct customer, then triage the underlying backup failure today.	Critical
20260512-66	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the Spanning backup failure today, investigate the underlying job, and note that the description flags a misrouted account (msp_BackupStatus.bms_id=40710 needs correcting so future ChilliBlu Consulting alerts route to the right customer).	Critical
20260511-24	RITO Technologies	Jordan	Healthy	never	Jordan should review the DMARC non-compliance report for lisaadmin.co.za today, identify the non-compliant sending sources from the 2826 emails in the 2026-05-04 to 2026-05-11 window, and post an initial internal note documenting the investigation plan.	Medium
20260511-25	RITO Technologies	Jordan	Healthy	never	Jordan should review the DMARC report sources within the next business day and post an internal note documenting which sending sources are failing alignment.	Medium
20260507-11	RITO Technologies	Justin	Healthy	never	Justin should add an internal note this week outlining how he plans to compile the Xperien issue log (sources, timeframe, format) so the work is visible and trackable.	Medium
20260512-58	RITO Technologies	Jordan	Healthy	never	Jordan should triage the backup failure today, post an internal note with initial findings, and send a public acknowledgement to the customer if the failure persists beyond the next scheduled backup window.	Critical
20260402-25	CraigCor Distribution Co. (Pty) Ltd	Jordan	Healthy	1.6 d	Jordan should confirm the onsite visit date with CraigCor and post a public reply to the customer with the scheduled date and scope (disposal review + server valuation).	Medium