Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260512-20	GT Air International (Pty) Ltd	Hannah	Healthy	11.3 h	Hannah should acknowledge Justin's internal note and produce the battery + 15-minute installation quote, then post a public reply to the customer with pricing and lead time.	Medium
20260413-51	TRM Supplies cc	Hannah	Healthy	1.3 d	Hannah should set a reminder to chase Birgit for quote approval if no response within 3 business days, and consider posting a public note to the customer confirming the quote has been sent.	Medium
20260416-25	BFIH Procurement & Service (Pty) Ltd	Hannah	Healthy	7.3 d	Hannah should follow up with Beswick by 2026-05-13 if no quote approval response has been received, to keep the sale moving.	Medium
20260512-61	Nkunzi Pharmaceuticals (Pty) Ltd	Hannah	Healthy	never	Hannah should acknowledge the request today, confirm pricing/availability with the customer, and place the procurement order so it lands by Thursday.	Medium