Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260528-55	RITO Private Clients	Jordan	Customer waiting	20.6 h	Jordan should contact Tony immediately to confirm whether the engagement is still active, establish a firm timeline for Louis to be ready, and clarify what is blocking closure. Follow with a public customer note resetting expectations after four months of internal-only activity.	Medium
20250908-17	Grinding Media South Africa Pty Ltd	MJ	Customer waiting	373.6 d	MJ should send a public email to Grinding Media today asking whether they completed the license purchase and confirming whether they still require the Cloud on Demand migration.	Medium