Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260623-80	Z-Group Pty Ltd	lisaferguson	Vendor waiting	16.3 h	Lisa Ferguson or Tyrone should follow up with BVS on 2026-10-27 (three business days from status transition) to confirm the porting request is in progress, then send a public note to the customer with an estimated completion date.	Medium
20260921-21	Ascentious Growth Partners	Hannah	Vendor waiting	21.4 h	Hannah should send a public customer email today confirming ATIL's engagement and providing an estimated delivery or kick-off timeline. The customer has waited 28 days in silence and needs reassurance.	Medium
20260226-19	Grinding Media South Africa Pty Ltd	MJ	Vendor waiting	203.8 d	MJ should contact the supplier today to confirm the current status and expected installation date for the VC System relocation, then send a public note to Grinding Media South Africa acknowledging the long delay, providing a realistic timeline, and committing to weekly check-ins with the supplier.	Medium