Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260813-8	Magotteaux Pty Ltd	Justin	Abandoned	16.7 d	Justin should immediately contact Hannah to confirm the procurement status and supplier ETA, then send a public reply to Vaneshri today explaining the laptop replacement timeline, the late-November availability window, and expected next steps.	Medium
20260921-24	ChilliBlu Consulting (Pty) Ltd	Justin	Abandoned	24.7 d	Justin should send a public customer reply today confirming the current status of the NVME delivery, whether the hardware has arrived and been installed, and the current state of the Outlook restarting issue. If the NVME is still pending, provide an ETA and apology for the communication gap.	Medium
20261009-6	Ridge Line Roofing	Andre	Abandoned	never	Andre should post a public reply to Ridge Line Roofing today acknowledging the Pastel server issue, confirming the investigation status, and providing an estimated timeline for resolution.	Medium
20260907-29	Brewcraft TA Single Solution CC	Andre	Abandoned	31.4 d	Andre should send a public email to Ryan today acknowledging the 38-day silence, re-summarizing the IMAP migration plan and next steps, and explicitly asking for confirmation or any blockers so the work can proceed.	Medium
20260518-17	Octagon Business Solutions (Pty) Ltd	Andre	Abandoned	57.9 d	Andre must send a PUBLIC customer note today summarizing the mailbox migration completed by Xneelo on 2026-08-21, confirming the current DMARC score, and explicitly asking the customer to verify mailbox access and confirm if any DMARC remediation is needed. Include a specific response deadline.	Medium
20260723-26	Drew Architects (Pty) Ltd	lisaferguson	Abandoned	49.0 d	Lisa Ferguson should send a public reply to the customer immediately asking whether they received the two firewall quotes and requesting a decision, or offer a call to discuss the options if clarification is needed.	Medium
20260727-35	Council for Debt Collectors	Hannah	Abandoned	20.8 d	Hannah should send a public update to Council for Debt Collectors immediately acknowledging the gap since 2026-10-01, confirm the audit scope (IT policy assessment, AWS protocols, disaster recovery validation), provide a realistic timeline, and either commit to executing the work or escalate to an appropriate resource.	Medium
20260922-34	Hot 1027 FM	Jordan	Abandoned	26.8 d	Jordan should contact Tyrone at Hot 1027 FM today, confirm the correct LISA user, Antivirus, and Keeper quantities, document the answer, and post a public update with the corrected figures and any invoice impact before this ticket exceeds 30 days of tech silence.	Medium
20261001-30	BFIH Procurement & Service (Pty) Ltd	Jordan	Abandoned	never	Jordan should immediately send a public note to Pierre explaining the delay, requesting the starting-level folder path for the Finance Data folder, and committing to a delivery timeline once the path is received. A follow-up should be scheduled if Pierre does not respond within 3 business days.	Medium
20260914-25	Hot Cares	Hannah	Abandoned	28.9 d	Hannah should immediately send a public reply to the Hot Cares team confirming receipt of the original request, stating where the quote stands (whether Charl has delivered the materials), and committing to a specific delivery date. If Charl has not responded, she should escalate internally or offer an alternative path forward.	Medium
20261001-20	Hot Cares	Jordan	Abandoned	never	Jordan should post a public reply to Hannah immediately confirming whether the AI voice isolation software was purchased and is ready for the second test on 2026-10-19. If the purchase has not been made, he must escalate to procurement and provide a revised timeline.	Medium
20260728-31	RITO Technologies	Andre	Abandoned	63.9 d	Andre should send a public note to the customer today acknowledging the 64-day lapse, confirming delivery of the prior emails, providing a new migration timeline, and explicitly re-requesting the required information (availability, IP dependencies, DNS records). If the customer confirms they no longer need this migration, the ticket should be closed.	Medium
20260812-24	Z-Group Pty Ltd	Tyrone	Abandoned	37.7 d	Tyrone should immediately contact the customer to re-establish the project status, confirm what specifically the customer must provide (e.g., equipment access, network configuration), set a hard deadline for their response, and send a public note outlining the blockers and next review date.	Medium
20260507-70	CraigCor Distribution Co. (Pty) Ltd	Jordan	Abandoned	never	Jordan should contact the CraigCor account (via Tony or the primary contact) today to establish whether the DR test is still required, document the scope, and either schedule the test or formally close the ticket if the business need has lapsed.	Medium
20260225-16	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	A manager should immediately contact Miguel Jackson at Miguel.Jackson@magotteauxgmsa.com to clarify whether the original 'IT Objectives - Document Update' request is still active. If resolved elsewhere or no longer relevant, close the ticket today. If still pending, reassign to an engaged technician with a concrete action plan.	Medium
20260223-28	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	MJ must immediately review whether this MFA conditional access configuration for Grinding Media South Africa Pty Ltd is still needed. If so, MJ should resume work and send a public update with a completion timeline. If not, close it today with a summary note. If MJ is unavailable, reassign the ticket immediately.	Medium
20260302-54	Grinding Media South Africa Pty Ltd	MJ	Abandoned	237.8 d	MJ should immediately retrieve the SIM/dongle status from metro Fibre and send a public update to the customer confirming issue resolution or current status. If the ticket is obsolete or the customer is unreachable, document findings and close. This cannot remain open.	Medium