Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20261021-16	Hisec Wealth & Financial Services	Tyrone	Unknown	never	Tyrone should post an internal note today acknowledging the ticket and confirming when the Bullphish investigation will begin. Follow with a public customer note to Hisec outlining the analysis steps and expected timeline.	Medium
20261021-13	Hisec Wealth & Financial Services	Tyrone	Unknown	never	Tyrone should immediately acknowledge this ticket today with a status update or investigation timeline. If Tyrone is unavailable, reassign the ticket today to prevent further delay on a Medium priority connectivity issue.	Medium
20261019-14	Beswick Machinery	Jordan	Unknown	never	Jordan should open the ticket immediately, log a brief triage note confirming receipt, and send a public reply to the customer with an initial assessment of the fincon access issue and an estimated timeline for diagnosis.	Medium
20261019-3	Octagon Business Solutions (Pty) Ltd	Andre	Unknown	never	Jordan should review this ticket today and post a public note to the customer acknowledging the DMARC compliance alert, confirming whether the issue requires investigation, and setting an expectation for resolution.	Medium
20261015-7	CraigCor Distribution Co. (Pty) Ltd	lisaferguson	Unknown	never	Lisa Ferguson should confirm that the quote was delivered to African Rainbow Minerals via email or the primary contact channel and post a public note on the ticket confirming the approval timeline and next steps (e.g. expected PO timeframe, follow-up date).	Medium
20260922-33	Service First GP (Pty) Ltd	lisaferguson	Unknown	never	lisaferguson should respond today with the purchase date for QUO0003365 or confirm the customer that the information is being researched.	Medium
20261021-6	BFIH Procurement & Service (Pty) Ltd	Jordan	Unknown	never	A manager should reach out to Jordan directly today to confirm he has accepted this ticket and to understand when he will begin the review. Concurrently, Jordan should send an immediate public note to the customer acknowledging receipt and providing an estimated timeline for completing the PBX recommendations.	Medium
20261021-7	BFIH Procurement & Service (Pty) Ltd	Jordan	Unknown	never	Jordan should contact Gavin Beswick today to schedule the setup session and send a public update to Hannah Ainsley confirming the appointment is being arranged.	Medium
20250918-6.014	Beswick Machinery	Jordan	Unknown	never	Jordan should acknowledge the ticket and either complete the 365 user list export or send a public note to the customer confirming receipt and providing a delivery timeline by Monday morning.	Medium
20261021-3	Grinding Media South Africa Pty Ltd	MJ	Unknown	never	MJ should send a public note to Grinding Media acknowledging receipt of the domains.co.za invoice question and providing a response timeline, or if work has begun, log a time entry to document active engagement.	Medium