Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20261014-10	Hot 1027 FM	Tyrone	Drifting	9.6 d	Tyrone should send a public customer update today confirming SIP allocation completion and committing to a delivery date for the SIP/VoIP registration details and Axia configuration setup that the customer needs.	Medium
20260914-20	Amalgamated Nursing Services CC	Justin	Drifting	9.9 d	Justin should send a public note to Amalgamated Nursing Services immediately clarifying that Amanda's laptop must be sent to the office to resolve the missing files issue—confirm the logistics, provide a deadline, and request acknowledgement so this ticket can move forward.	Medium
20260928-33	Mony's Fishers Swim School	Jordan	Drifting	2.8 d	Jordan should send a public note to the customer confirming receipt of the account and expected timeline for the domain transfer completion. If no response from Jordan by end of business today, escalate to confirm he is actively on this ticket.	Medium
20261008-7	RITO Technologies	Jordan	Drifting	9.0 d	Jordan should send a public customer reply today confirming receipt of the Spanning–365 alignment request, summarizing the scope of accounts affected, and providing a remediation timeline.	Medium
20260708-38	CraigCor Distribution Co. (Pty) Ltd	lisaferguson	Drifting	13.0 d	lisaferguson should either apply the Kerio Control licence renewal immediately and confirm it with the customer, or send a public update today explaining the delay, verifying the current licence status at Xneelo, and committing to a specific completion date.	Medium
20260914-28	Hot Cares	Hannah	Drifting	6.8 d	Hannah should post an immediate internal status check today: confirm current delivery status from Xperien (expected arrival, condition, receipt plan) and set a final prep deadline before 2026-11-06. If Hannah is no longer responsible, she must explicitly reassign the ticket to the owner and post a public customer update with the timeline.	Medium
20260618-18	RITO Technologies	Tyrone	Drifting	6.9 d	Tyrone should send a public reply to the customer today summarizing what has been completed (Altumlife configuration on 2026-10-08), confirming which of the original three accounts (Wellmax, RITO Tech, Craigcor) still require invoicing email updates, and explicitly asking Lisa to confirm the scope or blockers preventing closure.	High
20260731-21	Devcon Projects	Jordan	Drifting	15.9 d	Jordan must respond to this ticket today and provide a status update on decommissioning progress. If Jordan is unable or unwilling to complete it, the ticket should be reassigned back to lisaferguson, who has demonstrated full engagement and ownership throughout.	Medium
20260519-33	BFIH Procurement & Service (Pty) Ltd	Jordan	Drifting	7.0 d	Jordan should post a public update today confirming the outcome of the promised weekend server-copy work and providing the customer a specific timeline for cloud failover readiness.	Medium
20261023-21	RITO Technologies	Jordan	Drifting	never	Jordan should immediately review this ticket, post a public note to Octagon acknowledging the backup failure alerts and confirming investigation is underway, then diagnose the root cause and establish a recovery timeline.	Critical
20261023-22	RITO Technologies	Jordan	Drifting	never	Jordan should post a public customer acknowledgment immediately, confirming receipt of the failures and providing a diagnostic timeline. If Jordan is unavailable or over-capacity, the ticket should be reassigned.	Critical
20261023-23	RITO Technologies	Jordan	Drifting	never	Jordan should immediately review the ticket today, acknowledge the backup failure alerts in a public note to the customer, and provide a diagnostic or workaround status.	Critical
20261023-25	RITO Technologies	Jordan	Drifting	never	Jordan should investigate the backup failure immediately, log a time entry, and send a public reply to RITO Technologies today acknowledging the repeated failures and providing a status update or resolution timeline.	Critical