Ticket Engagement Quality
Engagement
Verdict Breakdown
100 open tickets analysed
2026-05-12 21:47 generatedPer-Tech Engagement
Who owns the open queue
7 techniciansFlagged Open Tickets
Flagged tickets · tech 16886
4 shown · clear filter ↺| Ticket | Account | Tech | Verdict | Last touch | Next action | Priority |
|---|---|---|---|---|---|---|
| 20250902-19 | Corporate Apartment Group | Tyrone | Drifting | Tyrone should post a public reply to Nick Cooke today with a concrete diagnosis plan and timeline for the Kerio/firewall issue, and the service manager should review why duplicate tickets keep being absorbed into an unresolved parent. | Medium | |
| 20260225-24 | Triview Investments (Pty) Ltd | Tyrone | Customer waiting | Tyrone should confirm today whether the PSU was delivered to Neil O'Reily, send a public reply to the customer confirming collection/delivery, and close the ticket if complete — 68 days of silence on a simple parts order is unacceptable. | Medium | |
| 20260202-24 | Nkunzi Pharmaceuticals (Pty) Ltd | Tyrone | Drifting | Tyrone should reply to Andre today with a proposed upgrade window and send a public note to Nkunzi confirming the project plan and timeline. | Medium | |
| 20260313-21 | Mae Manufacturers CC | Tyrone | Drifting | Tyrone should contact Mae Manufacturers today to confirm whether they still want to proceed with the switch replacement, then post a public update on the ticket. | Medium |