Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260107-13	CraigCor Distribution Co. (Pty) Ltd	lisaferguson	Vendor waiting	12.3 d	Lisa Ferguson should chase the supplier this week for a firm delivery date and post a public update to Crystal confirming the revised ETA, since it's been 12 days since the last vendor/customer touchpoint and the original ETA has lapsed.	Medium
20260202-13	Ridge Line Roofing	lisaferguson	Drifting	13.2 d	lisaferguson should post a public update to Bronwyn at Ridge Line Roofing this week confirming the status of the refurb laptop quote and the expected return date of the loan unit, so the ticket isn't only being touched at monthly invoicing intervals.	Medium
20260422-107	Service First GP (Pty) Ltd	lisaferguson	Vendor waiting	14.5 d	Lisa Ferguson should chase Cool Ideas today to confirm the 31/05/2026 cancellation is still on track and send a public note to Marcia / Service First GP confirming the effective date.	Medium
20260423-19	Sojourn Travel	lisaferguson	Abandoned	never	lisaferguson should action the month-to-month conversion today and post a public note to the customer confirming the change before the 16/05/2026 renewal date.	Medium