Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20250708-2	Octagon Business Solutions (Pty) Ltd	Jordan	Abandoned	160.5 d	Jordan should meet with Lisa Ferguson this week to close out the obs.co.za transition actions, then post a public note to Octagon confirming the licensing/domain arrangement status — or escalate to Tony if the work is no longer needed and the ticket should be closed.	Medium
20260219-29	Melville Attorneys Inc	Jordan	Customer waiting	82.2 d	Jordan should review the ticket today and send a public reply to Melville Attorneys confirming onboarding progress (DMARC, MS365 provisioning) and what is outstanding from the customer; the recent 'Waiting For Customer' status needs an accompanying public note so the customer knows what is being awaited.	Medium
20260401-20	BFIH Procurement & Service (Pty) Ltd	Jordan	Drifting	26.2 d	Jordan should review the ticket today, confirm whether the 2026-05-08 training and G-Drive cutover actually happened, and send a public reply to Hannah Ainsley with current status and next steps.	Medium
20260410-25	RITO Technologies	Jordan	Drifting	22.3 d	Jordan should chase Andre today for the SIM test outcome and send a public reply to Tony confirming where the Meta account creation stands.	Medium
20260423-24	RITO Technologies	Jordan	Customer waiting	14.3 d	Jordan should send a public reply to Gerson today confirming the post-holiday window has passed and asking whether the L.I.S.A. agent has been deployed so the W10 End-of-Support audit can proceed before Tony's follow-up meetings.	Medium
20260428-50	RITO Technologies	Jordan	Drifting	14.5 d	Jordan should pick this up today, start working through the client SPF updates, and post a progress note showing which clients have been completed versus pending.	Medium
20260505-20	Dr Townsend Inc.	Jordan	Drifting	7.4 d	Jordan should pick up the ticket today, action the Google Workspace downgrade request with the vendor, and send a public update to Deanne Knight with a timeline; the status should also be moved off 'New'.	Medium
20260206-18	Kids in the Kitchen (TA Health Yourself)	Jordan	Abandoned	77.2 d	Jordan should take ownership today: action the MS365 licence downgrades and shared-mailbox conversions per the original request, then post a public customer reply confirming what has been completed and any outstanding items.	Medium