Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260422-74	RITO Technologies	Justin	Abandoned	5.8 h	Justin should send the drafted public customer reply today acknowledging the alert stream and confirming the rescheduled backup plan, then log time for the work completed.	Critical
20260506-69	Service First GP (Pty) Ltd	Justin	Drifting	4.4 d	Justin should take ownership today: send a public reply to Arie acknowledging the lockout and outlining the Windows 10 downgrade plan Andre identified, then schedule the rebuild.	Medium
20260424-18	Laerskool Florida	Justin	Drifting	14.3 d	Justin should chase Jordan today for the Webroot script status and send a public reply to Laerskool Florida with an installation timeline for the 5 OpenText AV licences.	Medium
20260424-26	RBI Consultants	Justin	Abandoned	never	Justin should pick this up today, post a public reply to Rinus acknowledging the issue and proposing initial troubleshooting steps (Bluetooth re-pair, Teams audio device check), and log time once work begins.	Medium
20260305-21	GT Air International (Pty) Ltd	Justin	Customer waiting	32.6 d	Justin should send a public reply to GT Air today asking for a clear go/no-go decision on the quote, with a deadline after which the laptop will be returned and the ticket closed.	Medium
20260107-1	RITO Technologies	Justin	Drifting	33.4 d	Justin should pick the project back up this week — the hardware has been on his desk since 2026-04-09 — and send a public note to Tony with a build/test timeline.	Medium