Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260508-22	Veranderde Lewens	Andre	Customer waiting	never	Andre should post an internal note today confirming pickup arrangements with Veranderde Lewens, and log time against the ticket once the laptop is collected so engagement is visible.	Medium
20260409-31	Hamar Controls	Andre	Drifting	5.2 d	Andre should pick the ticket up today, confirm the build/handover status with Lisa, and send a public reply to the customer with an ETA — or the ticket should be reassigned to whoever is actually doing the work.	Medium
20260331-45	The Bathroom	Andre	Abandoned	42.1 d	Andre should pick this ticket up today, post a public reply to The Bathroom confirming where each line item from QUO0006026 and QUO0006028 stands, and log time against the onboarding work already done or planned.	Medium
20260225-30	Service First GP (Pty) Ltd	Andre	Drifting	19.4 d	Andre should confirm with Istele today whether Marcia's licence is being removed or moved to monthly, then post a public note to the customer closing out the renewal and update Lisa so she can adjust billing.	Medium
20250709-16	CraigCor Distribution Co. (Pty) Ltd	Andre	Abandoned	278.5 d	Andre should review this ticket today, confirm whether the backup verification work was ever completed, and either close it with a resolution note or send a public update to the customer explaining current status.	Medium
20250709-12	Hamar Controls	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the backup-checker workflow has been superseded, or post a public update to Hamar Controls confirming current backup status and a go-forward verification cadence.	Medium
20250709-11	Hisec Wealth & Financial Services	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the original backup-verification request from Justin was completed off-ticket, or post a public update to Hisec confirming current backup status.	Medium
20260226-22	RITO Technologies	Andre	Drifting	12.5 d	Andre should either pick up the ticket today with a status update on the Proxmox project plan, or it should be formally reassigned to Jordan who has been driving it.	Medium